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Click "Sign in" and authenticate with Steam. We use Steam OpenID — we never see your Steam password.
Your trade URL is required to send you skins on withdrawal. It is not used for anything else and can be updated from your profile.
No. One account per person. Multi-accounting will result in all accounts being closed and balances forfeited.
An admin has restricted access to this account. Contact support if you believe this is in error.
Each settled USD of crypto credits 1.46 gems (146 sub-coins). The premium is the deposit bonus. Settlement happens after the network confirms the payment.
Crypto withdrawals are paid 1 USD face balance = $0.64 on-chain. The minimum payout is $3, so the minimum face withdrawal is approximately $4.69.
Some chains (BTC mainnet, ETH mainnet) carry network minimums above our $3 floor. The rejection message surfaces the exact minimum from our payout provider.
Auto-payouts dispatch within minutes once a withdrawal passes risk review. Confirmation time on-chain depends on the network.
Crypto deposits credit only after the network confirms the transaction. If it has been confirmed but not credited, contact support with the on-chain transaction hash.
Pick items in the deposit UI. A bot sends you a Steam trade offer that contains a unique trade-code message (e.g. "CODE:1234567890..."). Accept the offer in the Steam mobile app and we credit your balance once the trade settles.
It is a one-time identifier we use to match the Steam trade to your deposit row. Never share it. Only accept offers whose message exactly matches the code shown to you.
Steam holds trades for up to 15 days when you have not had Steam Mobile Authenticator enabled long enough. Enable the authenticator and wait the cooldown out — we cannot bypass Steam escrow.
Our bot is in the process of dispatching the trade. You will receive a Steam trade offer within a few minutes. If it does not arrive, the bot poller will retry on the next sweep.
We apply a liquidity discount (~15–30%) to cover the slippage of selling skins back into the market, plus a per-item bid-reality cap.
Yes. Visit /provably-fair to verify any past round. We commit to a hashed server seed before each round and reveal the seed after the round ends so you can independently reproduce the outcome.
Open the provably-fair page and pick "Rotate seed". Both the old and new seeds remain visible so historical rounds stay verifiable.
It varies by game (e.g. 1% Mines, 5% Coinflip, ~3% Blackjack). Each game page shows the current edge. Outcomes are still random and verifiable per round.
A Battle is a head-to-head case-opening race. Players each pay one entry fee and the same case sequence opens for everyone. Whoever the winner rule selects collects the entire drop pool — that is, the sum of every item every player opened.
Pick from FFA layouts (1v1, 1v1v1, 1v1v1v1, 1v1v1v1v1v1) and Team layouts (2v2, 2v2v2, 3v3). The "winner rule" can be Highest total (default), Crazy (lowest total wins), or Jackpot (drop-pool–weighted random winner).
The server commits to a hashed server seed before any case opens. Each case-open uses HMAC-SHA256(serverSeed, clientSeed:nonce) to derive a roll, which selects an item by weight. The seed is revealed after the battle ends — you can replay every roll on /provably-fair.
There is no per-battle rake. The house edge (~20%, the same on every case) is built into the EV of each case so the drop-pool payout is a clean win-takes-pool model. We do not skim from your winnings.
Every paying player gets a full refund. Cancellation can come from the creator (before the lobby fills), the 5-minute join timeout, or auto-recovery when the server fails to start a battle. Refunds appear in your wallet ledger as case_battle_refund.
If a public battle has empty seats, the creator can fill them with bots so it starts faster. Bots are server-controlled — they do not collect winnings (any human winner takes the bot share too) and they do not pay an entry fee.
Toggle Private when creating a battle. The creator gets an 8-character code; share the invite link with friends. Private battles do not appear in the public lobby and do not allow bots.
Approved partners earn commission on commissioned bets placed by users they referred. The standard rate is 1%, admin-assigned partner rates can differ, and earnings can be claimed once they reach the minimum (minimum claim: $10).
They receive a 0.15-gem signup gift the moment they bind your code — no deposit required.
Claim is blocked while the account is banned. If you believe this is in error, contact support.
You must wager your full deposit amount before withdrawing (1× deposit rollover). If you received a bonus, you must also complete the bonus wagering requirement.
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