Terms of Service

1. Definitions

• "Platform" means the websites, applications, APIs, smart contracts, Steam bots, social-media channels, and any other service operated under the Rust Snowball brand.
• "Operator", "we", "us", and "our" mean Rust Snowball, its affiliates, successors and assigns.
• "User", "you", and "your" mean any natural person who accesses or uses the Platform.
• "Account" means the unique user record you create and maintain on the Platform.
• "Coins" means the internal accounting unit displayed on the Platform; Coins have no value outside the Platform and are not legal tender, e-money, securities, or a financial instrument.
• "Skin" means a Steam-tradable cosmetic item (CS2 / Rust / DOTA 2 / TF2) used as a settlement asset for deposits or withdrawals.
• "Wager" means any stake, bet, opening, joining, or contribution placed in any game offered on the Platform.
• "Round" means a discrete instance of a game with a single resolved outcome.

2. Acceptance and Capacity to Contract

By accessing the Platform, creating an Account, or placing any Wager you represent and warrant that:

• You are at least eighteen (18) years of age or the higher minimum age at which online gambling is legal in your jurisdiction;
• You have full legal capacity to enter into a binding contract;
• You are accessing the Platform on your own behalf and not as agent for any other person;
• Your participation in the games offered is lawful under all laws applicable to you, and you bear sole responsibility for compliance with those laws;
• You are not a Restricted Person (Section 4);
• You are not acting on behalf of a sanctioned entity or government, and you are not listed on any sanctions or watch-list applicable to the Operator.

We may, at any time and without notice, require you to provide proof of any of the foregoing. Failure to provide proof on request is grounds for immediate suspension, closure, and forfeiture under Section 14.

3. Steam Authentication; Account Creation

The Platform uses Steam OpenID 2.0 for identification. You authorize us to receive, store, and process your Steam ID, display name, and avatar at signup, and to associate that data with your Account. The Platform is not affiliated with, endorsed by, or sponsored by Valve Corporation, Facepunch Studios, or any other game publisher. All third-party trademarks are property of their respective owners.

You are solely responsible for the security of your Steam credentials, Steam Mobile Authenticator, two-factor codes, recovery codes, hardware tokens, password manager and any device used to access the Platform. We will treat any action taken from a properly authenticated session as authorized by you.

4. Restricted Persons and Jurisdictions

You must not access, register for, fund, or use the Platform if any of the following apply:

• You are physically present in, ordinarily resident in, or a national of a country, territory, or US state listed on our Restricted Jurisdictions page;
• You are subject to United States, United Nations, European Union, United Kingdom, or comparable sanctions, or you appear on any sanctions, terrorism financing, or politically-exposed-person watch-list applicable to us;
• You are an employee, contractor, officer, director, or immediate family member of any of the foregoing, or any party with a financial or fiduciary interest in the Operator;
• You are a professional gambler retained by a competing platform to probe or stress our pricing, RNG, or risk systems without our prior written consent;
• You have previously had an Account closed by us for fraud, abuse, financial-crime concerns, sanctions breach, or breach of these Terms.

Using any virtual private network, proxy, anonymizing relay, residential-IP service, false verification document, or other means to circumvent geographic, sanctions, or age controls is a material breach of these Terms and is independent grounds for forfeiture under Section 14.

5. One Account Per Natural Person

Each natural person may hold and operate only one Account. The following are strictly prohibited: opening additional Accounts under the same or any other identity; sharing an Account; transferring control of an Account; selling, renting, gifting, or pledging an Account; opening an Account on behalf of another person; and any pattern of registration, device signals, IP address, Steam account activity, settlement address, or behavior that, in our reasonable judgment, indicates the same person is operating more than one Account. Multi-accounting and any of the patterns above are independent grounds for forfeiture under Section 14.

6. Deposits

You may fund your Account in any settlement asset we make available at the time, currently cryptocurrency (via our payment processor) and Steam tradable Skins (via our trade bots). Deposit values are denominated in Coins at the conversion rate displayed at the moment of credit. Conversion rates, fees, bonuses, minimums, and maximums may change at any time without notice.

All deposits are final. You may not reverse, chargeback, or otherwise unwind a deposit once credited. You agree not to initiate any chargeback, payment dispute, ACH reversal, blockchain reorg-claim, or trade-dispute against us for any deposit that was honored. Where you do, we may (i) immediately suspend or close your Account, (ii) confiscate the disputed amount and any subsequent winnings, (iii) recover our costs of defense, and (iv) report the dispute to the payment network, the processor, your bank, Steam, blockchain-analytics providers, and law enforcement.

You warrant that all assets used to fund your Account are lawfully yours and free of any third-party claim, lien, escrow, or restriction, and that the assets did not derive from the proceeds of crime, fraud, terrorism financing, sanctions evasion, mixers, dark-net markets, ransomware, or any other illicit source. You assume sole risk of network failure, mempool replacement, exchange suspension, Steam suspension, address mistyping, memo omission, wrong-network transmission, gas exhaustion, and any loss of an asset before it confirms on our side. We are under no obligation to credit, recover, or refund an asset that does not arrive in the form and on the network we specify.

7. Withdrawals; Verification

Withdrawals are processed only on Accounts in good standing, only after wagering requirements (where applicable) are satisfied, only to destinations that pass risk screening, and only after any verification we reasonably require has been completed. Depending on the request, we may ask for age confirmation, account ownership proof, payment-method ownership proof, source-of-funds information, or Steam account ownership proof before processing a withdrawal.

Every cryptocurrency withdrawal is reviewed by our compliance team before dispatch. We may delay, partially fulfill, batch, or refuse any withdrawal that fails risk screening, would breach sanctions, would exceed daily payout caps, or whose destination or pattern raises a reasonable concern. No automatic-payout right exists, no "risk score" entitles you to an automatic payout, and no time-to-payout is guaranteed. Refer also to our Refund & Reversal Policy.

Daily and per-transaction payout limits apply as displayed on the Platform. Where a withdrawal is rejected for a remediable reason (incomplete verification, wrong-network address, bonus wagering unmet, daily cap exceeded), your balance remains credited and you may re-submit the withdrawal once the underlying issue is resolved. Where a withdrawal is rejected because the funds are subject to forfeiture under these Terms, the funds will not be returned.

8. Skins; Steam Trades

Skin deposits and withdrawals are effected via Steam trade offers initiated by our bots. Trade offers expire in line with Steam policy and are auto-canceled by us after the timeout displayed. You are solely responsible for accepting the offer on Steam in time, having Steam Mobile Authenticator enabled, having a free inventory slot, holding the requested item on the deposit side, and ensuring no Steam trade-lock, trade-ban, VAC ban, or community ban applies to your Steam account. We are not responsible for Steam outages, hold periods, trade bans, escrow, market suspensions, or item-price changes that occur between the lock-in of a deposit / withdrawal value and the actual Steam trade. Skin pricing is computed by our pricing oracle under the methodology set out at /legal/fairness; you accept that price as the value of the Skin for the purposes of the relevant deposit, wager, or withdrawal.

9. Coins, Wagers and Game Outcomes

Coins are an internal accounting unit. Coins are not money, are not e-money, are not securities, are not commodities, are not crypto-assets, do not earn interest, are not deposit-insured, are not redeemable on demand outside the Platform's settlement flow, and grant no proprietary, ownership, equity, voting, dividend or governance right against the Operator. Coins exist only on our ledger.

Every game offered on the Platform uses a provably-fair commit-and-reveal scheme (HMAC-SHA256). Server seed hashes are published before a Round begins and the raw seed is revealed when the Round ends. The verifier code is open-source. The disclosed house edge of each game equals its real Monte-Carlo edge under continuous CI assertion; see our Fairness Policy.

Gambling involves risk. Every game has a positive house edge, the expected value of repeated play is negative, and you can lose your entire deposit. Cryptocurrency and Skin settlement assets can change value, become illiquid, be delayed, or become unavailable through third-party network, market, Steam, or processor events. We do not promise profit, income, investment return, liquidity, uninterrupted access, or any specific payout time.

Every Round outcome is final once verifiable. You waive any right to dispute, reverse, or be compensated for a Round whose published commit and revealed seed reproduce the announced outcome under the disclosed algorithm. The sole remedy for an arithmetic, technical, or display defect that produced a verifiably incorrect outcome is the re-settlement of the affected Round in accordance with the verifier output; consequential, incidental, lost-profit, and emotional damages are excluded by Section 18.

10. Cancellations, Voids, Errors and Manifest Mistakes

We may, at our reasonable discretion, void a Round, reverse a credit, withhold a payout, or re-settle a Round where any of the following has occurred:

• A manifest error in the displayed odds, multiplier, multiplier cap, paytable, conversion rate, or Skin price (a "palp" or "palpable error");
• A software defect, race condition, replay attack, or network desync caused or substantially exploited by you;
• A breach of these Terms, the Acceptable Use Policy, or the Bonus & Promotions Terms;
• A determination by us, by a payment processor, by Steam, or by a competent authority that the underlying funds were obtained, transferred, or used in breach of law;
• Collusion between two or more Accounts, including but not limited to peer-to-peer games such as Coinflip and Case Battles, in head-to-head modes, and via tip transfers.

Where we void a Round we will reverse any associated debit; we owe no payout on a voided Round. Where we re-settle a Round the corrected outcome is the binding outcome. You waive any claim for indirect, special, incidental, consequential, exemplary, punitive, or lost-profit damages flowing from a void or re-settlement.

11. Bonuses, Promotions and Loyalty Programs

All bonuses, rakeback, signup gifts, referral rewards, deposit boosts, missions, leaderboards, rains, free-spins, and any other promotional credit are issued at our sole discretion and are subject to the Bonus & Promotions Terms. Bonus credits are not withdrawable until any wagering requirement has been satisfied. We may withhold, void, or claw back any bonus, and any winnings derived from a bonus, where in our reasonable judgment the bonus has been obtained, used or exploited in breach of those Terms or in a manner inconsistent with the bona fide play we intended to reward.

Referral and affiliate features are promotional privileges, not vested rights. We may approve, reject, limit, suspend, retire, or recalculate any referral code, commission, rakeback, or affiliate credit at any time where traffic quality, self-referral, multi-accounting, misleading marketing, restricted-jurisdiction traffic, underage targeting, bonus abuse, chargebacks, collusion, sanctions risk, or other integrity concerns are present. You must not market the Platform with false claims, guaranteed-win language, investment language, hidden sponsorships, impersonation, spam, paid traffic that violates platform rules, or content aimed at minors or excluded users.

12. Prohibited Conduct

You agree not to, and not to attempt to, and not to assist any other person to:

• Exploit any bug, glitch, race condition, replay window, integer-overflow, rounding artifact, latency window, RTP miscalculation, or any other defect in the Platform;
• Use any robot, bot, scraper, crawler, headless browser, automation framework, macro, or automated agent to interact with the Platform other than the public OpenGraph and structured-data endpoints we expressly publish;
• Use any third-party tool, intermediary, signal service, "auto-cashout" or "tracker" that interacts with the Platform on your behalf;
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Platform not published as open source by us;
• Probe, scan, fingerprint, or test the vulnerability of any system or network we operate, except under a written authorization issued under our coordinated disclosure program;
• Interfere with, overload, or impair the operation of the Platform, including by denial-of-service, request flooding, slow-loris, or other attack;
• Collude with any other User, including by team-play in head-to-head games (Coinflip, Case Battles in head-to-head modes), by chip-dumping, by tip-laundering, or by orchestrated rake harvesting;
• Engage in any pattern of deposit-play-withdraw activity with minimal gameplay that, in our reasonable judgment, indicates the use of the Platform as a settlement, transfer, mixing, or laundering rail rather than for bona fide play;
• Use the Platform to pay or be paid for goods or services, to remit funds to another person, to settle debts, or to engage in any non-gambling transaction;
• Submit any false, forged, altered, or stolen identification, ownership proof, source-of-funds document, or payment instrument;
• Use any payment method, Steam account, wallet, or asset that is not yours or that was obtained without the lawful consent of its owner;
• Engage in harassment, hate speech, doxxing, threats, illegal solicitations, sexual content involving minors, or any other unlawful conduct on or via the chat, support, or social channels.

13. Financial-Crime and Sanctions Controls

We operate risk-based controls intended to prevent fraud, sanctions evasion, terrorist financing, and use of the Platform as a pass-through payment rail. By using the Platform you agree that we may perform sanctions, geography, account, wallet, payment-source, Steam-account, and blockchain-risk checks where needed to operate the service or comply with law. You agree to cooperate with reasonable verification or source-of-funds requests. Where the law requires a report to a regulator or law-enforcement authority, we may make that report without notifying you.

14. Suspension, Closure and Forfeiture

We may at any time, at our sole discretion, and without prior notice: (a) suspend access to the Platform; (b) close any Account; (c) void any Round; (d) cancel, withhold, claw back, or reverse any credit, bonus, or winnings; (e) freeze any balance pending investigation; and (f) confiscate any balance, including any deposit and any winnings, where in our reasonable judgment any of the following has occurred:

• Material breach of these Terms or any incorporated policy;
• Multi-accounting or collusion (Section 5, Section 12);
• Sanctions breach, verification failure, financial-crime concern, or use of the Platform from a Restricted Jurisdiction (Section 4);
• Fraud, identity theft, chargeback or other unwarranted dispute (Section 6);
• Bonus abuse, promotion abuse, or affiliate abuse (Section 11);
• Use of automation, bots, or third-party tools (Section 12);
• Threats, harassment, or unlawful conduct directed at the Operator, our staff, our payment partners, or any other User;
• An order of a court, regulator, payment network, or law enforcement agency.

Where the breach is curable and de minimis we may instead require remediation. Where we close an Account for a non-breach reason (e.g., voluntary self-exclusion, financial-crime or sanctions hold pending external review, regulatory shutdown of a market) we will, subject to any legal restriction and any unsatisfied claim against your balance, return your then-current balance after any wagering requirement is satisfied or after a reasonable holdback. Forfeiture under this Section is liquidated damages for the breach in question; it is not a penalty.

15. Communications; Electronic Records

You consent to receive all notices, agreements, disclosures, statements, and other communications from us electronically — via the Platform, the email address on file, or any other channel you have provided. Electronic communications satisfy any legal requirement that such communications be in writing. You are responsible for keeping your contact information current.

No support message, chat message, social-media post, FAQ, promotion card, UI label, cached copy, screenshot, user-edited copy, or machine-generated summary modifies these Terms or waives any right unless an authorized officer of the Operator expressly agrees in a signed writing that identifies the provision being modified. The authoritative Terms are the version we publish at /terms.

16. Taxes

You are solely responsible for determining what taxes apply to your activity on the Platform and for reporting and paying them in your jurisdiction. We do not provide tax advice. Where the law obliges us to withhold tax, report your activity, or issue a tax form, you authorize us to do so and you agree to provide any information we reasonably require for that purpose.

17. Intellectual Property

All software, code, content, layouts, designs, logos, marks, audio, graphics, animations, paytables, RNG implementations, pricing methodology, and curated content of the Platform are owned by us or by our licensors and are protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely for your personal, non-commercial use in accordance with these Terms. All other rights are reserved. The verifier library is licensed under its published open-source terms; nothing in this Section restricts your rights under that license. See also our DMCA / IP Notice.

18. Disclaimer of Warranties

The platform is provided "as is" and "as available", with all faults. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied, statutory, or arising from course of dealing or usage of trade, including all warranties of merchantability, fitness for a particular purpose, accuracy, completeness, quiet enjoyment, title and non-infringement.

Without limiting the foregoing, we do not warrant that the Platform will be uninterrupted, error-free, secure, timely, or free of viruses or harmful code; that any defect will be corrected; that any Wager will be accepted or matched; that any deposit will arrive within any specific time; that any withdrawal will be processed within any specific time; or that Skin prices, multipliers, displays, balances, or chat messages will be free of latency or transient inaccuracy. Use of the Platform is at your sole risk.

19. Limitation of Liability

To the maximum extent permitted by law, in no event will the Operator or any of its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable to you for any indirect, incidental, special, consequential, exemplary, punitive, or aggravated damages, or for any loss of profits, revenue, savings, goodwill, data, opportunity, or any in-game asset, however caused and on any theory of liability, whether in contract, tort, negligence, statute or otherwise, even if we have been advised of the possibility of such damages.

Our aggregate liability to you for all claims arising out of or relating to the platform or these terms, whether in contract, tort or otherwise, will not exceed the greater of (a) the net amount you deposited (less withdrawals) during the thirty (30) days immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. To the extent any such exclusion or limitation is not enforceable as to you, our liability is limited to the maximum extent the applicable law permits.

20. Indemnification

You will indemnify, defend, and hold harmless the Operator and its affiliates, officers, directors, employees, agents, partners, suppliers and licensors from and against all claims, demands, actions, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to: (i) your breach of these Terms or any incorporated policy; (ii) your misuse of the Platform; (iii) your violation of any applicable law or third-party right; (iv) any deposit, withdrawal, Wager, chat message, or other transmission originating from your Account; and (v) any chargeback, payment dispute, or reversal initiated by you or by a third party on your behalf.

21. Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the jurisdiction in which the Operator is incorporated, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. Where mandatory consumer-protection law of your country of residence would otherwise apply, the protections of that mandatory law are preserved and apply alongside this Section to the extent they cannot be derogated from by contract.

22. Binding Arbitration; Class-Action Waiver; Jury Waiver

22.1 Mandatory arbitration. Any dispute, claim, controversy, or proceeding arising out of or relating to these Terms, the Platform, or your use of the Platform (a "Dispute") will be resolved exclusively by binding individual arbitration, except as set out in Section 22.4 below. You and we expressly waive the right to have a Dispute resolved in court before a judge or jury.

22.2 Procedure. Before commencing arbitration you must first submit a written notice of the Dispute to [email protected], describe the Dispute with reasonable specificity, include all Round IDs, transaction IDs, screenshots, seed data, wallet addresses, Steam trade IDs, and prior support responses you rely on, and allow us sixty (60) days to attempt to resolve it informally. Arbitration will be administered by a reputable arbitral institution (such as the American Arbitration Association or, if you reside outside the United States, the International Chamber of Commerce) under its then-current rules for consumer arbitration where the claim qualifies. The seat of arbitration will be the city in which the Operator is incorporated, and the language will be English. The arbitrator's award is final and binding and may be entered in any court of competent jurisdiction.

22.3 Class-action waiver. Each party may bring claims against the other only on an individual basis and not as plaintiff or class member in any purported class, collective, consolidated, mass-action, or representative proceeding. The arbitrator may not consolidate or join the claims of more than one person and may not preside over any form of representative or class proceeding. If a court finds this Section 22.3 unenforceable as to any claim, that claim will be severed and litigated in court, while every other claim remains in arbitration.

22.4 Carve-outs. Either party may bring an individual action in small-claims court if the claim qualifies. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or rights under Section 12 (Prohibited Conduct) or Section 14 (Suspension, Closure and Forfeiture). The existence and outcome of any arbitration is confidential.

22.5 Opt-out. You may opt out of this Section 22 by sending a signed written notice to [email protected] within thirty (30) days of your first acceptance of these Terms. The notice must include your Account identifier and an unambiguous statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

23. Force Majeure

We are not liable for any failure or delay in performance caused by an event beyond our reasonable control, including without limitation acts of God, war, terrorism, riot, insurrection, embargo, government order, sanctions, currency restriction, denial-of-service or other cyber-attack, internet or hosting outage, blockchain reorganization or hard-fork, Steam outage, payment-processor outage, fire, flood, pandemic, or labor dispute.

24. Modification of Terms; Modification of the Platform

We may modify these Terms or any incorporated policy at any time. Only the Operator may publish or approve modifications. Modifications take effect when posted on the Platform unless a different effective date is stated. Where a modification is materially adverse to you, we will use reasonable efforts to notify you in advance via the Platform, by email, or by a banner on your dashboard. Your continued access to or use of the Platform after the modification takes effect constitutes acceptance of the modified Terms. If you do not accept a modification, your sole remedy is to stop using the Platform and to request closure of your Account under Section 14.

We may add, remove, change, suspend, or discontinue any game, feature, currency, network, bonus, leaderboard, or Skin support, with or without notice. We have no obligation to maintain any specific game, multiplier, paytable, RTP band, or Skin acceptance.

25. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent; any attempted assignment without consent is void. We may assign these Terms and any rights and obligations under them, in whole or in part, without your consent, including to any affiliate or in connection with a merger, sale, financing, or other change of control.

26. Severability; No Waiver; Entire Agreement

If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision. Headings are for convenience only and do not limit the operative text. No ambiguity will be interpreted to permit fraud, abuse, circumvention, attack traffic, payment reversal, multi-accounting, collusion, or exploitation of a defect. These Terms, together with the documents they incorporate by reference (the Privacy Policy, the Cookie Policy, the Bonus & Promotions Terms, the Acceptable Use Policy, the Self-Exclusion Policy, the Refund & Reversal Policy, the Account Closure & Dormancy Policy, the Restricted Jurisdictions list, the Fairness Policy, and the DMCA / IP Notice) constitute the entire agreement between you and us in relation to your use of the Platform and supersede all prior agreements and understandings.

27. Survival

Sections 6 (Deposits), 9 (Coins, Wagers and Game Outcomes), 10 (Cancellations), 14 (Suspension and Forfeiture), 17 (Intellectual Property), 18 (Disclaimer of Warranties), 19 (Limitation of Liability), 20 (Indemnification), 21 (Governing Law), 22 (Arbitration), 26 (Severability) and this Section 27 survive any termination of these Terms.

28. Contact

Legal notices, abuse reports, privacy requests, complaints, and general support: [email protected].